Word on the Floor Testimonials from warehouse, DC, FC & supply chain leaders about The Warehouse Underground podcast and community

Operators, executives, vendors and frontline heroes from Raymond, Toyota Material Handling, Knight-Swift, Nike, Amazon and more have sat in the guest chair, tuned in on the dock, or joined the community. Here’s what they said — in their own words.

35
Voices on this wall
15
Organizations
0
Corporate fluff
  • The Raymond Corporation
  • Toyota Material Handling
  • Knight-Swift Supply Chain
  • The New Warehouse
  • Kinimatic
  • LaborAI
  • PalletTrader
  • Warehouse on Wheels
  • The TAC Group
  • Blue-Collar Leadership
  • Nike
  • Best Buy
  • Amazon
  • iJility
  • Lully

01 Straight from the dock

“This is the only one that truly gives the Floor Worker deep insight into ‘doing the work’.”

— Joshua Neuman, Inventory Control & DC professional

“Not all heroes wear steel toes. Some wear headphones and hit record.”

— Tomas David Ye, AI for Supply Chain, ex-Amazon

“No fluff. No corporate speak. Real talk for real operators.”

— Leroy Pinckney Jr., Senior Operations & Supply Chain Leader

“Continuous improvement only works when it is grounded in how work actually happens.”

— The Raymond Corporation

“On the path to being the Joe Rogan of warehouse podcasting!”

— Jamie Callihan

02 Went Underground

Podcasts, LIVE events, On Site Events, ROASTS!

  • Mike Field, COO of Toyota Material Handling, with Ben Hopkins at the TMHNA ribbon cuttingTMHNA ribbon cutting — Columbus, IN
  • The Warehouse Underground Episode 35 with Keith Ingels of Toyota Material Handling and RaymondEp. #35 — Keith Ingels, Lean
  • The Warehouse Underground Podcast Episode 43 with Derrick Miller, Senior Sales Manager at RaymondEp. #43 — Derrick Miller, Raymond
  • The Warehouse Underground Episode 39 with the Knight-Swift Supply Chain team: Ruth Pineda, Elizabeth Martinez, Vicente Hurtado, Marlon Wafford, Marcus Gleason, Aida Nestor and Esperanza DavalosEp. #39 — the Knight-Swift crew
  • Sam Goodman holding The Warehouse Underground bannerSam Goodman repping the banner
  • The Warehouse Underground Podcast Episode 40 with Leroy Pinckney Jr., Senior Operations & Supply Chain LeaderEp. #40 — Leroy Pinckney Jr.
  • The Tiger Team Show Episode 9 artwork with special guest Kevin LawtonTiger Team Ep. #9 — Kevin Lawton roasts us
  • Caricature of Carlos Cody, Amazon operations leader and Warehouse Underground memberCarlos Cody — radio not pictured
  • Warehouse Underground LIVE event flyer: Turbo Boost Your Fulfillment Center Career with Carlos Cody, Ben Hopkins and Devin GallowayLIVE: Turbo Boost your FC career — Carlos, Ben & Devin
  • Warehouse Underground networking LIVE event flyer with special guest Kelly Dockrell Brown of Acclaim RecruitersLIVE networking night w/ Kelly Dockrell Brown
  • Kelly Brown and Ben Hopkins on The Warehouse Underground LIVE in the members communityKelly Brown LIVE in the Underground
  • Warehouse Underground LIVE session in the members community with Ben Hopkins, Leah Clement and community membersLIVE in the Boards — the community shows up
  • The Warehouse Underground Podcast Episode 46 with Ignacio Galiana, CEO & Co-Founder of Verve MotionEp. #46 — Ignacio Galiana, Verve Motion
  • Will Quinn unboxing a Warehouse Underground care packageWill Quinn opens the care package
  • The Warehouse Underground Podcast Episode 47 with Bryan Greenwood and Justin Sanders of Rhino RackingEp. #47 — Rhino Racking crew
  • Mack and Ria Story of Blue-Collar Leadership, guests on The Warehouse UndergroundMack & Ria Story — Blue-Collar Leadership
  • The Warehouse Underground Bonus Episode 48 with John Reinke of FPC Riverwood: Distribution leaders get hired, secrets from a search firmBonus Ep. #48 — John Reinke, FPC Riverwood
  • The Warehouse Underground Podcast Episode 50 with Chris Hamley of The Brecham GroupEp. #50 — Chris Hamley, Brecham Group
  • Cringe or Cool segment featuring the Nichols Best Buy team on The Warehouse UndergroundCringe or Cool? 3 Cools for Best Buy
  • The Warehouse Underground Podcast Robotics Episode 52 with Mike Bearman, Chief Legal & Safety Officer at Vecna RoboticsRobotics Ep. #52 — Mike Bearman, Vecna

03 Featured on the show

The Warehouse Underground Podcast Episode 35 with Keith Ingels, Director of Lean Business Development at Toyota Material Handling North AmericaEp. 35

Toyota Material Handling & The Raymond Corporation

Lean, continuous improvement & a ribbon cutting in Columbus, Indiana

Keith Ingels, Director of Lean Business Development, joined Episode #35 to challenge the myths of continuous improvement in material handling. Ben also took The Warehouse Underground on the road to the opening of Toyota Material Handling North America’s new stand-up counterbalanced lift truck facility, sitting down with COO Mike Field.

“Lots of gritty insights that you can apply immediately.” — Greg Young, Director of Operations

▶ Listen to Episode #35
The Warehouse Underground Podcast Episode 39 with the Knight-Swift Supply Chain frontline team

Knight-Swift Supply Chain

Celebrating the frontline heroes who keep operations moving

The Knight-Swift crew — Marcus Gleason, Elizabeth Martinez, Aida Nestor, Marlon Wafford, Ruth Pineda, Vicente Hurtado and Esperanza Davalos — shared their stories, their mindset and the culture behind their operation.

“It’s the frontline that helps make us great and should be celebrated always!!” — Dr. Vernard Jenkins II, VP of Operations

▶ Watch the Episode

04 The full wall

Every testimonial, typed up from the originals. Filter by who’s talking.

Industry Partner

Continuous improvement only works when it is grounded in how work actually happens.

In a recent episode of Ben Hopkins' The Warehouse Underground, Keith Ingels (Director of Lean Business Development) shares a candid conversation about applying proven production principles to material handling equipment and warehouse operations. The discussion challenges common myths, explores what really drives better performance, and questions some of the language the industry has grown comfortable using.

At The Raymond Corporation, these ideas show up in how we approach equipment design, connected technologies and operational support. The focus is on improving inputs that teams can control, so progress is sustainable and measurable over time.

The Raymond CorporationMaterial handling equipment & solutions
  • Lean
  • Continuous Improvement
Industry Partner

Great to see our team featured by Ben Hopkins' The Warehouse Underground podcast.

This conversation highlights the people who keep our operations moving every day. Their work, mindset, and commitment to our values are what make the difference for our customers.

We are proud of the culture across Knight-Swift Supply Chain and the teams bringing it to life.

Shoutout to Marcus Gleason, Elizabeth Martinez, Aida Nestor, Marlon Wafford, Ruth Pineda, Vicente Hurtado, and Esperanza Davalos.

Knight-Swift Supply ChainSupply chain & logistics
  • Frontline Teams
  • Culture
Podcast Guest

We officially cut the ribbon at our new Toyota Material Handling North America (TMHNA) stand-up counterbalanced lift truck facility.

Bringing more than 50 years of Raymond engineering expertise together with the manufacturing strength of Toyota, this milestone reflects the power of working together to deliver more for our customers.

I appreciated the opportunity to talk with Ben Hopkins, The Warehouse Underground, at the event.

Mike FieldChief Operations Officer, Toyota Material Handling
  • Toyota Material Handling
  • Raymond
Podcast Guest

Had a great discussion with Ben Hopkins on The Warehouse Underground podcast. Ben is a thoughtful and engaging host. It was an enjoyable conversation, and I appreciate the opportunity to talk with Ben.

Warehouse teams are constantly looking for ways to improve performance while keeping operations moving. That balance was at the heart of my recent conversation on The Warehouse Underground. We talked about what actually helps teams improve over time, where friction tends to show up and which long-standing habits may be holding operations back. The key takeaway? Continuous improvement only happens when it's part of day-to-day work, not just something on paper.

Keith IngelsDirector, Lean Management & Kaizen Project Leader · Toyota Trained
  • Lean
  • Ep. 35
Community

Just listened to the latest from Ben Hopkins, The Warehouse Underground & Keith Ingels from Toyota Material Handling North America — and it's a must-hear for ops leaders tackling Lean and continuous improvement. Lots of gritty insights that you can apply immediately. Its not about being faster!

Greg YoungDirector of Operations, Storage Solutions
  • Lean
  • Ops Leaders
Community

Ben Hopkins' podcast, “The Warehouse Underground”, is my favorite in the Warehousing Space. This is because it is Operationally Focused.

I am friends with most of the Warehousing and Supply Chain podcasters, and they all bring excellent content to Supply Chain Professionals. However this is the only one that truly gives the Floor Worker deep insight into “doing the work”.

This podcast fills a need in the Supply Chain Space for Operationally focused material. And hopefully the trade publications, such as DC Velocity will take note and publish a column on operational matters.

We need operationally focused written media, too. This is for a symbolic reason: it shows that Floor Level Workers and Managers are valued as human beings.

This podcast, and the one I was on, “the Warehouse Insider” are the only outlets in the Profession that make the effort to speak to the Workers.

Joshua NeumanSupply Chain Professional, Inventory Control & Distribution Center
  • Floor Workers
  • Operations
Podcast Guest

Ben — you didn't have to do this, but that's exactly who you are.

The Warehouse Underground episode we recorded together was one of the realest conversations I've had since the layoff. You let me be honest about what it actually feels like to go from leading a warehouse floor to sitting at home wondering what's next.

To everybody seeing this for the first time — go find that episode. Ben builds a community for the people who actually run the floor. No fluff. No corporate speak. Real talk for real operators.

That's why I said yes to the podcast and I'd say yes again today. Appreciate you brother. The Lion doesn't forget who showed up. — Big P

Leroy Pinckney Jr., MAOMSenior Operations & Supply Chain Leader · Published Author
  • Career
  • Leadership
Podcast Guest

Not all heroes wear steel toes. Some wear headphones and hit record.

Ben Hopkins has been quietly building something powerful with The Warehouse Underground, bringing real operators, real stories, and real grit straight to your ears. No fluff. No “thought leadership.” Just the kind of truth you only find under high ceilings and flickering dock lights.

While most folks chase vanity metrics, Ben's been chasing authenticity. Long hours. Late-night edits. Stories that actually matter.

Now he's launched a YouTube channel to make it easier for everyone to tune in, from forklift drivers on break to ops leads stuck in traffic.

If you've ever wiped sweat off a pick ticket, fought a WMS at 2AM, or just love hearing how real people move the world — then go hit that Subscribe button.

Tomas David Yeczus AI for Supply Chain · ex-Amazon
  • YouTube
  • Real Ops
Podcast Guest

For any industry to thrive, educators and storytellers play a crucial role. They help surface real-world challenges, elevate the voices working to solve them, and create spaces where learning happens.

Ben Hopkins, through The Warehouse Underground podcast, is doing exactly that for the supply chain community. His dedication to hosting thoughtful conversations and building a space for open dialogue makes him one of the true enablers of our industry.

Running a podcast takes time, effort, and selfless commitment. A big shoutout to Ben Hopkins for being a voice of clarity and connection in the world of logistics. Thank you for having me and Tomas David Ye on the show. We truly enjoyed the conversation.

Dibyesh GiriVP of Business Growth & Customer Success
  • Community
  • Logistics
Industry Partner

From fighter jets to fulfillment centers, and now to building a thriving community, Ben Hopkins is creating a new kind of space for warehouse professionals.

In this episode of The New Warehouse Podcast, Kevin Lawton, CLTD, and Ben Hopkins discuss his journey, the launch of The Warehouse Underground, and why labor development is just as important as wages when it comes to employee retention.

If you've ever wanted a place where the real challenges of distribution are shared, debated, and learned from, The Warehouse Underground is where it's at.

Tune in now and discover how The Warehouse Underground is giving warehouse professionals a voice.

The New WarehouseWarehouse podcast & media
  • Labor Development
  • Retention
Tiger Team Show

There have been so many podcasts popping over the last year in the supply chain space which is fantastic. Definitely enjoy Ben Hopkins, The Warehouse Underground Team Tiger show, very entertaining.

[On guesting on Tiger Team Show Episode #9:] This was an absolute blast to be a part of!

Kevin Lawton, CLTDThe New Warehouse Podcast & Advisory Services
  • Tiger Team Show
  • Ep. 9
Tiger Team Show

This morning I got up… and then opened LI. I had a connection request with a website from Ben Hopkins. The website is about warehousing, but not just from the informative standpoint, but also from the comedic.

The first thing I listen to is his podcast #TheTigerTeam. The episode I listened to immediately began with the truth behind the waste of time executive warehouse walk throughs from a comedic standpoint and I'm hooked. I encourage everyone to check Ben Hopkins and his website out.

Thank me later, enjoy now. Thanks for reaching out Ben. You made my day this morning.

John LarrauriSenior Inventory Specialist · WMS & SAP
  • Tiger Team Show
  • Comedy
Podcast Guest

I'm all about supporting people doing good work for the right reasons. The ones ditching the corporate hot garbage for real insights and actually having some fun doing it.

Ben Hopkins is one of those people.

I had a great time on his podcast, The Warehouse Underground. He's out there making wakes and leaving things better than he found them. We had a great conversation, and my buddy, Darrell the Safety Man, even made a surprise appearance.

Give it a listen! On top of a great chat, a cool care package showed up in the mail. Thanks, man! Appreciate you having me on, Ben. Let's do it again sometime.

Sam GoodmanOperationalizing Human & Organizational Performance (HOP)
  • HOP
  • Safety
Podcast Guest

Earlier this week I had a wonderful conversation with Ben Hopkins on The Warehouse Underground podcast, and I'm pumped about how it turned out.

We dug into the stuff nobody talks about in leadership books: why your best workers often make the worst new managers; the “textbook advice” that completely backfires on the warehouse floor; how to make meaningful change when it feels like you spend your entire shift putting out fire.

Ben is building an incredible community of operations leaders at The Warehouse Underground, and it was an honor to contribute to what he's building.

If you're leading people in warehouses, fulfillment centers, or distribution centers — or if you're thinking about moving into leadership — this conversation might resonate.

Devin GallowayOperations Leadership Expert · Corporate Trainer
  • New Managers
  • Leadership
Podcast Guest

Really enjoyed this conversation with Ben Hopkins on The Warehouse Underground Podcast.

Ben's building something important — giving operators a platform to talk shop, share real experience, and elevate the conversation around what actually drives performance on the floor.

Appreciate the opportunity to join and talk through what we're seeing out there, what's working, and where the gaps still are. If you haven't checked out the podcast yet, give it a listen.

Zack NapolitanoFounder, The TAC Group · Ops Consulting for Distribution & Fulfillment
  • Ops Consulting
  • Performance
Podcast Guest

Recently, Ria and I had the privilege of being invited to appear separately on The Warehouse Underground podcast hosted by Ben Hopkins.

After recording the episode with Ben, I thought he was a great guy and invited him to be a guest on the Blue Collar Leadership Podcast to learn more about him and his story.

Be sure to connect/follow Ben too!

Mack StoryBlue-Collar Leadership® · Helping Leaders Engage the Frontline
  • Blue-Collar Leadership
  • Leadership
Podcast Guest

Ben Hopkins has a real passion for telling the stories shaping our industry. Appreciate the chance to sit down and talk about how KINIMATIC is helping brands manage growth, expansion, and complexity as they scale.

Check out his podcast The Warehouse Underground — he's building a great platform for supply chain leaders to share ideas and move the industry forward. Thanks for having me on, Ben.

Always a great conversation.

Mike CoersSVP, Commercial & Strategy, KINIMATIC
  • 4PL
  • Scaling
Industry Partner

Our SVP of Managed Logistics, Mike Coers joined The Warehouse Underground Podcast to share how Kinimatic is redefining what a modern 4PL can be.

Appreciate Ben Hopkins for the great conversation and spotlight on what makes Kinimatic different.

KinimaticModern 4PL & connected logistics platform
  • 4PL
  • Middle Mile
Community

A big shout out to Ben Hopkins and The Warehouse Underground for addressing the realities of warehouse operations.

The next generation of up-and-coming warehouse leaders need such communities as this where they can collaborate and grow.

Not speaking for Ben but I would love to see industry warehouse operations leaders use this platform to share their lessons-learned to encourage and mentor others.

Luther WebbDriving the Future of Warehouse Automation
  • Mentorship
  • Automation
Community

The website looks great. There's a severe lack of mentorship in this industry, as I'm sure you're well aware, and your website and podcasts do a lot to fill that void.

It's all very helpful, thought provoking stuff. I'm a huge fan of it. Thank you for making that available!

Jon Paquette, LSSGBWarehouse Underground community member
  • Mentorship
Podcast Guest

I had a great time recording this episode of the Warehouse Underground Podcast with Ben Hopkins. He's a fantastic host who asks great questions.

If you haven't yet visited their website — go poke around a bit. It's a great site and a fantastic place for community!

Leah ClementMarket Development Manager, iJility
  • Community
Podcast Guest

This weekend I was fortunate enough to have a chance to sit down with Ben Hopkins from the Warehouse Underground podcast!

Ben is a phenomenal host! I had a LOT of fun chatting about warehousing, Lully, robotics, and of course the food pyramid 🤣

Want to learn why slotting isn't the holy grail you thought it was? Give it a listen.

Michael MyersMaking warehouses everywhere better · Lully
  • Slotting
  • Robotics
Community

Ben Hopkins is on the path to being the Joe Rogan of warehouse podcasting! Great interview, and I agree about the Ferrari!

Jamie CallihanSimplifying Autonomous Material Movement
  • Podcast
Podcast Guest

I loved Prince's cameo 😻 You're a great podcaster Ben Hopkins and thank you again for the opportunity!

[Replying to Jamie Callihan:] Agreed! He's crushin' it.

Kris Cugnon, PMPTurning warehouse chaos into seamless flow
  • Podcast
Podcast Guest

Thanks, Ben Hopkins, for the opportunity to join you on your outstanding podcast. If you haven't had a chance to listen yet, I highly recommend it; it's both informative and engaging.

I was recently on Ben Hopkins' podcast The Warehouse Underground. Ben graciously sent a package, so let's see what's inside!

Will Quinn, MSSCMVP/Director of Distribution & Warehouse Operations · WMS Strategy
  • Distribution
  • Technology
Podcast Guest

Thanks to everyone who came out for The Warehouse Underground LIVE last night!

A BIG thank you to Ben Hopkins for hosting and for the kind words… it was such a pleasure to share openly about recruiting in supply chain and to pour into a group that is clearly hungry for growth and knowledge.

So many great questions, perspectives, and takeaways were exchanged. This is the kind of collaboration that makes our industry stronger.

Kelly BrownSupply Chain Recruiting · Warehouse Underground LIVE guest
  • Recruiting
  • LIVE
Community

This caricature is missing one thing: a radio going off every 30 seconds. 😅 If you lead in a warehouse, you know the deal.

That's why I joined Ben Hopkins' The Warehouse Underground. It's free community and full of leaders who talk execution, people, and process — no fluff.

Carlos Cody, MBAL6 Amazon Ops Leader
  • Community
  • Leadership
Community

Ben Hopkins has put together a great resource for those warehouse/DC/FC environment. I expect this will be on point, as they say. (I'm not sure if they still say “on point”) But I say “Let's network like it's 1999!” (high five)

Michael Kelsch, MCADC Operations Manager, Nike
  • Networking
Industry Partner

Really like what Ben Hopkins is building @The Warehouse Underground. So much so we signed on as a sponsor. Please check out his content!

Jonathan BrooksCEO, Warehouse on Wheels
  • Sponsor
Podcast Guest

I had the privilege of joining Ben Hopkins on The Warehouse Underground podcast last week. Warehouse on Wheels chose to partner with Ben because of his genuine care and passion for the industry we all call home. Thanks Ben for taking this rookie through the process!

Jim PerryWarehouse on Wheels · Helping Fleets Cut Through Noise, Costs and Chaos
  • Sponsor
Industry Partner

On Ben Hopkins' The Warehouse Underground, Lee Rector explores the critical labor challenges facing warehouses today, and why bold, AI-driven strategies are essential for the future of our industry. This is a must-listen for leaders looking to navigate the warehouse labor crisis.

LaborAIAI-driven warehouse labor solutions
  • Labor
  • AI
Industry Partner

Our own Stephen Bartalini spoke with Ben Hopkins, The Warehouse Underground, to discuss why pallets play a much bigger role in warehouse and distribution center operations than most teams realize. From availability and consistency to visibility and accountability, there's more to a strong pallet program than “just don't run out.”

Worth a listen for operations and procurement leaders.

PalletTraderPallet programs & sourcing
  • Pallets
  • Procurement
Industry Partner

What an honor!! Thank you Ben Hopkins, The Warehouse Underground, for taking the time to truly celebrate the heroes of Knight-Swift Supply Chain. It's the frontline that helps make us great and should be celebrated always!!

Dr. Vernard Jenkins IIVice President of Operations · Enterprise Strategy · Multi-Site Operations
  • Knight-Swift
  • Frontline
Industry Partner

Ben Hopkins, The Warehouse Underground, is doing some really amazing work! Thank you for giving our crew a chance to share their stories and experiences.

If you want a look behind the scenes here at Knight-Swift Supply Chain, check out this episode!

Whitney Johnson CowellKnight-Swift Supply Chain episode
  • Knight-Swift
  • Behind the Scenes
Podcast Guest

Cringe or Cool? We came out with 3 Cools!! Huge shout to Ben Hopkins, The Warehouse Underground, for featuring some of the cool things we have done this quarter! Showing the team, really brought some excitement to Nichols Best Buy.

If you have never checked out the Warehouse Underground it a great podcast highlighting all things supply chain and it is fun!

Chris SanoOperations Manager, Nichols Best Buy
  • Cringe or Cool
  • Best Buy

Testimonials are transcribed from public LinkedIn posts, comments and messages, lightly trimmed for length (hashtags and links removed). Tap “Original post” on any card to see the source.

The Tiger Team Show podcast art: Wit, Humor, Sarcasm with Ben and JordanTiger Team with Ben and Jordan badge

Wit · Humor · Sarcasm

The Tiger Team Show

Ben and Jordan’s break-room take on warehouse life — comic relief for warehouse, DC & FC employees everywhere.

“The episode I listened to immediately began with the truth behind the waste of time executive warehouse walk throughs from a comedic standpoint and I’m hooked.” — John Larrauri

“Definitely enjoy Ben Hopkins’ Team Tiger show, very entertaining.” — Kevin Lawton, CLTD

06 Quick questions

What is The Warehouse Underground?

The Warehouse Underground is a free community site and podcast for people who actually run warehouses, distribution centers (DCs) and fulfillment centers (FCs). It covers real-world leadership, operations, technology and careers for ops pros at any level — no corporate fluff, no textbook theory.

Who hosts The Warehouse Underground podcast?

Ben Hopkins, a former U.S. Air Force F-15E Strike Eagle officer who went on to lead Amazon's Spartanburg fulfillment center. Ben has spent 14 years in the warehousing industry, from Floor Manager to Regional Director, at publicly traded, family-owned and private-equity-backed companies.

What is The Tiger Team Show?

The Tiger Team Show is The Warehouse Underground's lighter, break-room-style podcast, co-hosted by Ben and Jordan — wit, humor and sarcasm about life in warehouse, DC and FC operations.

Where can I listen to The Warehouse Underground?

Episodes are available on YouTube, Apple Podcasts and Spotify, and on the podcast page at thewarehouseunderground.com.

How can my company be featured or become a partner?

Email Ben at Ben@TheWarehouseUnderground.com to talk about guest appearances, team features, and sponsorship.

The Warehouse Underground neon sign with Testimonials spray-painted in red above a warehouse loading dock at night

Your name could be on this wall.

Join the free community built for people who actually run warehouses, DCs & FCs — or pitch your team for a feature on the podcast.